Hindmarsh Shire Council - Frequently Asked Questions
Hindmarsh Shire Council Skip Links
Hindmarsh Shire Council  
Lost Animals  Tenders  Search  
Hindmarsh Shire Council
Home
   Accessible Menu

 
 Home>Frequently Asked Questions  
Frequently Asked Questions  Printer Friendly

 I have just moved into the Shire/built a new house and I don’t have a garbage/recycling bin - how do I obtain these?
 My bin has been damaged – who pays for repairs?
 What day is my garbage collected?
 Transfer Stations – what are the operating hours?
 How do I register my cat or dog, and when are renewals due?
 How many cats and dogs can I keep in a residential area?
 I have lost my dog/cat what do I do?
 I have found a dog/cat that is not mine – what do I do?
 I have a bee hive/swarm of bees on my property – will Council remove them?
 I have a wild animal that is injured or needs assistance, who do I call?
 Does Hindmarsh Shire Council offer services to assist the elderly and disabled?
 How can I find out what is happening in the Hindmarsh Shire?
 How can I report a blocked drain, damaged tree or a road that needs grading etc?
 Do I need an appointment to see the Building or Development Approvals (Planning) Officer?
 What are the hours of the libraries?
 My nature strip tree requires trimming/removal. Will Council do this?
 Trees require trimming along a roadside. Will Council do this?
 I wish to remove a tree from my property. Will Council do this?
 I am replacing a fence in a rural area, and need to trim/remove trees. Will Council do this or can l do this?
 Do I need a permit to hold a raffle?
 Do I need a permit to have a food stall/sell food?
 I wish to collect wood from local roads, do I need a permit to do this?
 Childcare
 Does the Shire hire out baby capsules?
 Payment options
 When are rates due?
 Do I need a permit to burn in a residential area?
 Do I need a permit to burn in a rural area?
 I want to fill a new pool or top up an existing pool, do I need permission to do this?
 There is a water leak in the street - who do I contact?
 There is a water leak on my property - who do I contact?
 I'm builidng a shed/garage/extension etc - do I need a building permit?
 When do I need a building permit?

I have just moved into the Shire/built a new house and I don’t have a garbage/recycling bin - how do I obtain these?
Bins are the rate payers responsibility and can be purchased from any Council Office. Once paid for bins can be picked up from Council depots. Two bins sizes are available, the standard 120 litre bin and a 240 litre bin, both with red lids. The garbage collection fee is built into your rates, with the standard charge being for a 120 litre bin. If you decide to purchase a 240 litre bin, you will be charged double the garbage collection fee on your rates as it is classed as two pick ups, because the bin is twice as big.

Recycling bins can be obtained by contacting Wimmera Mallee Waste on 03 5395 1377. These bins are a standard 240 litre and can not be obtained in the 120 litre version. Recycling bins have a yellow lid, and the cost of the recycling bin collection is built into your rates.

Top of PageTop
 

My bin has been damaged – who pays for repairs?
If your garbage or recycling bins are damaged by the garbage collection contractors, they pay for either the replacement or repairs to the garbage bin.

If your garbage or recycling bin is damaged by another individual or yourself, you are liable for the costs of either replacement of repair.

Top of PageTop
 

What day is my garbage collected?
In Nhill garbage is collected on Tuesday, and bins need to go out Monday night or early Tuesday morning.

In Dimboola, Jeparit and Rainbow garbage is collected Monday, and bins need to go out Sunday night or early Monday morning.

Recycling is collected every second week, on the same day as the garbage is collected.

Top of PageTop
 

Transfer Stations – what are the operating hours?
Nhill Transfer Station      Dimboola Transfer Station      Rainbow Transfer Station      Jeparit Transfer Station       
Monday   2.00pm - 5.00pm   Monday   1.30pm - 4.30pm   Monday   1.00pm - 4.00pm   Monday   Not Open    
Tuesday   Not Open   Tuesday   Not Open   Tuesday   Not Open   Tuesday   10.00am - 1.00pm    
Wednesday   2.00pm - 5.00pm   Wednesday   9.30am - 12.30pm   Wednesday   Not Open   Wednesday   Not Open    
Thursday   Not Open   Thursday   Not Open   Thursday   Not Open   Thursday   2.00pm - 5.00pm    
Friday   2.00pm - 5.00pm   Friday   1.30pm - 4.30pm   Friday   2.00pm - 5.00pm   Friday   Not Open    
Saturday   9.30am - 12.30pm   Saturday   10.00am - 1.00pm   Saturday   Not Open   Saturday   Not Open    
Sunday   1.00pm - 4.00pm   Sunday   12.30pm - 3.30pm   Sunday   9.00am - 12.00pm   Sunday   10.30am - 1.30pm    

Top of PageTop
 
How do I register my cat or dog, and when are renewals due?
All cats and dogs over the age of three months must be registered with Council. Legislation introduced in 2007, also makes it mandatory for all new animals to be microchipped before being registered. All animal registrations are due on 10 April each year.

To register your cat or dog, an application form must be completed and returned to a customer service office. Proof of desexing, microchipping and pension concession must be provided. The application form can be downloaded from the link below.

Animal Registration Form

Top of PageTop
 

How many cats and dogs can I keep in a residential area?
If you live in a residential area, you can own two dogs and two cats as per the Hindmarsh Local Law. If you wish to own more than this, you are required to obtain a local law permit from Council. An application form can be downloaded from the link below.

Application to Keep Additional Animals

Top of PageTop
 

I have lost my dog/cat what do I do?
If you have not already, please notify Council that your animal is missing. This can be done on the phone, in person or via the Lost Animals Page, see link below. Details of the animal will be taken, and you will be notified if anything is reported.

The information will also be placed on the website under lost animals. There is a search function, and you can also check this to see if your animal is in the pound.

Lost Animals Report

Top of PageTop
 

I have found a dog/cat that is not mine – what do I do?
Please contact Council, and have tag details handy (if the animal is wearing a registration tag). Due to privacy laws, we can not tell you the owners details, but if you agree we can contact the owner and pass on your details so they can collect the animal.

If the animal is not wearing a tag, the Local Laws and Animal Control Officer will collect the animal. The animal will then be scanned for a microchip and the owners contacted. If there is no microchip, the animal will be placed in the pound.

In the instance that the owner is known and can not be located, the Local Laws and Animal Control Officer will contact you and make arrangements for the animal to be collected.

Top of PageTop
 

I have a bee hive/swarm of bees on my property – will Council remove them?
No Council only deals with domestic animals and stock. If you have a problem with bees, wasps etc please contact a pest exterminator and they can offer assistance.

Generally bees/wasps will move on after 24 hours.

Top of PageTop
 

There is a snake in my backyard – will Council remove it?
No Council only deals with domestic animals and stock. If you have a problem with snakes, lizards etc please contact the Department of Sustainability and Environment on 03 5362 0765 and they can offer assistance.
 
I have a wild animal that is injured or needs assistance, who do I call?
Wildlife Victoria has a 24 hour emergency number 1300 094 535. Wildlife Victoria has volunteer wildlife rescuers that rescue anything from baby birds that have been blown out of their nests, to kangaroos that have been hit by cars. Once rescued, the animals are rehabilitated by licensed wildlife carers until they are well enough or old enough to be returned back to the wild.

For more infomation click on the link below

Wildlife Victoria

Top of PageTop
 

Does Hindmarsh Shire Council offer services to assist the elderly and disabled?
Yes, Council offers a range of services including general home care, personal care, respite care, senior citizen clubs, property maintenance and meals on wheels. More information can be found under Aged & Disability on this site.

Top of PageTop
 

How can I find out what is happening in the Hindmarsh Shire?
There is an events calendar on this website that you can view and register your upcoming events. Click the link below to go to the events calendar.

Events Calendar

Top of PageTop
 

How can I report a blocked drain, damaged tree or a road that needs grading etc?
A customer action request can be completed. This is a written report of what action is required. This can be done over the phone, in person or online, please click the link below to complete a customer action request online.

For reporting a dangerous hazard after hours, please contact 0428 365 527.

Customer action request forms can be used for anything that requires an action from Council, from reporting a barking dog, to needing a pot hole fixed.

Customer Action Request

Top of PageTop
 

Do I need an appointment to see the Building or Development Approvals (Planning) Officer?
It is recommended to make an appointment, as they are often out of the office on inspections. The Development Approvals (Planning) Officer holds her own appointment schedule. For making an appointment for the Building Officer, contact customer service staff at the Nhill Office.

Top of PageTop
 

Head Lice Lotion – does Council sell this?
No, Council does not sell head lice lotion. It is available from supermarkets and chemists.

 
What are the hours of the libraries?
Nhill      Dimboola       
Monday   Closed   Monday   Closed    
Tuesday   2.00pm - 5.30pm   Tuesday   1.30pm - 5.30pm    
Wednesday   2.00pm - 5.30pm   Wednesday   3.30pm - 5.30pm    
Thursday   2.00pm - 5.30pm   Thursday   10.00am - 5.30pm    
Friday   2.00pm - 6.30pm   Friday   10.00am - 6.00pm    
Saturday   10.00am - 12.00pm   Saturday   9.30am - 12.00pm    
Sunday   Closed   Sunday   Closed    
Jeparit Mobile Library      Rainbow Mobile Library       
Tuesday Only   10.00am - 12.00pm   Tuesday Only   1.45pm - 4.00pm    

Top of PageTop
 
My nature strip tree requires trimming/removal. Will Council do this?
Complete a customer action request form, see link below. Council staff will then assess the tree/s using the tree trimming/removal policy. You will be notified of the outcome, and works arranged if it is deemed necessary.

Customer Action Request

Top of PageTop
 

Trees require trimming along a roadside. Will Council do this?
Council does not manage VicRoads controlled roads, for trimming issues please contact VicRoads directly on 13 11 71.

The objective of Council's policy for local Council roads, is to work with particular farming districts to determine one strategic route to gain access by large farm machinery, where tree trimming or removal is required on the roadside. The strategic route must be prioritised and accepted by the local landowners. A written submission is required from affected landowners with supporting landowner's signatures and an accompanying map showing the location of the works and the properties to be travelled to and from.

Rural and Residential Tree Trimming and Removal Policy

Top of PageTop
 

I wish to remove a tree from my property. Will Council do this?
Council will not remove trees from private property. If you live in a residential area you can remove trees from your property without permission from Council.

If you live in a rural area, permission must be obtained from Council before this is done. Please state what trees you would like removed, where the trees are situated and why you would like them removed in writing, and forward to Council. An onsite meeting between yourself and the Development Approvals Officer will be arranged and the trees inspected.

You will be informed as to whether a planning permit is required and if the trees can be removed.

Please check with Council to ascertain if you live in a residential or rural area.

Top of PageTop
 

I am replacing a fence in a rural area, and need to trim/remove trees. Will Council do this or can l do this?
Council will not trim or remove trees if you are replacing a fence. Permission must be sought from Council before this occurs. Please state in writing the location of the fence, how many trees require trimming or removal and forward to Council. You will be contacted to arrange an onsite meeting with the Development Approvals Officer to inspect the trees.

You will be informed as to whether a planning permit is required and if the trees can be removed and or trimmed.

Top of PageTop
 

Do I need a permit to hold a raffle?
You do not need Council permission to sell raffle tickets in front of a store in any town in the Shire, but you must obtain the store owners permission.

Top of PageTop
 

Do I need a permit to have a food stall/sell food?
Yes, a Temporary Food Permit is needed to have a food stall or to sell food. A permit application can be downloaded from the link below. If the permit is for a community organisation, no fee is required. Fees for other organisations are detailed on the permit application.

You may also require a Street Traders Permit, if the stall/event is taking place in the street. This form can be downloaded from our Forms & Permits page .

Top of PageTop
 

I wish to collect wood from local roads, do I need a permit to do this?
Yes, a permit must be obtained from a customer service centre. The wood collection permit is valid for 24 hours, and can be purchased in advance and must be carried with you while collecting the wood. One permit entitles the permit holder to collect one level 6x4 trailer load of wood.

Wood collection is only valid along Council controlled roads (not VicRoads controlled roads).

One permit for collection on Council roads is $16.00, and concession is available for relevant card holders.


Permits are no longer required for the Wail Reserve. But you must only collected from designated fire wood collection areas. Wood collection is not permitted during Winter & Summer. Further information can be obtained from the Department of Sustainability & Environment on 5362 2111.

Top of PageTop
 

Childcare
Is available through Wimmera Uniting Care, please contact Wimmera Uniting Care on 03 5382 6789.

Top of PageTop
 

How can I contact the Maternal and Child Heath Nurse?
The Maternal and Child Health Nurse is employed through the West Wimmera Health Service, and can be contacted on 0429 911 287.

 
Does the Shire hire out baby capsules?
Baby capsule hire is available via the Maternal and Child Health Nurse, who can be contacted on 0429 911 287.

Top of PageTop
 

A street light is not working – does Council fix this?
Council is not responsible for street lights. To report a light that needs repair please contact Powercor on 13 24 12. If possible, obtain the pole number – located on the power pole, this will assist Powercor in locating the problem.

 
Payment options
For payment of rates BPay or POST billpay can be used. Contact your banking or financial institution for information on how to make payments through BPay. Post Billpay offer a range of services for payment at Post Offices, online at www.postbillpay.com.au and over the phone on 131 861.

Accounts can be paid by BPay or in person at any customer service office with cash, cheque or EFTPOS.

Animal registration payment can be made in person at any customer service office with cash, cheque or EFTPOS.

Payments by cheque or money order can also be sent to: Hindmarsh Shire Council, PO Box 250, Nhill Vic 3418.

EFTPOS and credit card facilities are available at all customer service centres.

Top of PageTop
 

When are rates due?
The first instalment or the full amount is due on 30 September every year. If you chose to pay by instalments, reminder notices will be sent before the next instalment is due. The second instalment is due 30 November, third instalment 28 February and fourth instalment is due on 31 May each year. More information can be found under Rates & Finance on this site.

Top of PageTop
 

Do I need a permit to burn in a residential area?
Yes, a permit is required to burn in a residential area. An application form can be down loaded from the link below. A fee is required to accompany the permit application, once the application is processed you will receive a permit stating any requirements. The Hindmarsh Local Law prohibits some materials from being burnt, these materials are stated on the permit conditions.
Residential - Permit to Burn

Top of PageTop
 

Do I need a permit to burn in a rural area?
During the fire danger period when restrictions are in force, a permit is required to burn grasses, stubble etc. No fee is required for this permit, once the application has been processed you will receive a permit stating any requirements. The Hindmarsh Local Law prohibits some materials from being burnt. An application form can be downloaded from the link below.

Rural - Permit to Burn

Top of PageTop
 

I want to fill a new pool or top up an existing pool, do I need permission to do this?
Customers on Permanent Water Saving Rules are required to make an application to GWMWater to fill a new pool or spa.

Towns on Stage 4 Water Restrictions are not permitted to fill a new pool or spa, regardless of capacity. Rules also apply to the filling and topping up of exisitng pools and spas.

Click the link below to visit GWMWater's website for more information on water restrictions or contact their Customer Contact Centre on 1300 659 961 during business hours.

GWMWater Website

Top of PageTop
 

There is a water leak in the street - who do I contact?
GWMWater is the responsible water corporation that covers the Hindmarsh Shire Council area. Please contact GWMWater on their 24 hour faults and difficulties line on 1800 188 586.

Top of PageTop
 

There is a water leak on my property - who do I contact?
GWMWater is responsible for leaks up to and including your water meter. Please contact your plumber for leaks on private property.

For a questions and answers on common difficulties and faults click the link below to view GWMWater's website.

GWMWater Website

Top of PageTop
 

I'm builidng a shed/garage/extension etc - do I need a building permit?

Top of PageTop
 

When do I need a building permit?
Common Types of Building Work   Building Permit Required?   Common Types of Building Work   Building Permit Required?    
Additions to a dwelling or any other building   Yes   Demolition or removal of part or all of a building   Yes    
Structural alteration to a dwelling or any other building   Yes   Removal of or alteration to a load bearing part of a building   Yes    
Freestanding carport/garage, floor area not exceeding 10m2, or more that 2.4m high if situated within 1.0m of a boundary, not constructed of masonary and located no further forward on the allotment than the front wall of the associated building   No   Carport/garage attached to another building   Yes    
Carport/garage setback less than the associated building   Yes   Construction of a side or boundary fence less than 2m high and not within 3m of a street alignment   No    
Construction of a brick front fence more than 1.2m high   Yes   Construction of a timber front fence less than 1.5m high   No    
Construction of a side or boundary fence more than 2m high   Yes   Construction of a fence that is more than 1m high, within 9m of the point of intersection of street alignment   Yes    
Construction of a chain wire tennis court fence   No   Construction of a swimming pool/spa greater than 300mm in depth   Yes    
Construction of a pergola (unroofed) associated with a house, not exceeding 20m2 area, not more than 3.6m high and located no further forward on the allotment than 2.5m forward of the front wall of the dwelling   No   Construction of a pergola (unroofed) associated with any other building that is located no further forward in the allotment than the front wall of the building   No    
Construction on or near site boundaries (any height) of a retaining wall in order to maintain the stability of the adjoining property   Yes   Construction of a retaining wall 1m or more high   Yes    
Reblocking or restumping of an existing building   Yes   Replacing of corrugated roofing with concrete or terracotta roofing tiles   Yes    
Replacement of corrugated iron roofing with ‘Colourbond” or other pre-finished sheeting   No   Sign more than 1m above ground level within 3m of the street allotment   Yes    
Sign more than 8m above ground level, and more than 6m2 in display area and more than 3m from the street allotment boundary   Yes   Erection of a shed less than 10m2 in area, no more than 3m high 1.0m from a side boundary, not constructed of masonary and located no further forward on the allotment than the associated building   No    
Erection of a shed more than 10m2 in area   Yes   Farm shed over 125m2, including machinery and hay sheds   Yes    
Construction of a verandah attached to any building   Yes   Replacement of windows with similar type windows, where no structural alterations are required   No    
Installation of “bay’ or “corner” type windows where structural alterations are required   Yes   Installation of a wood heater (solid fuel burning appliance)   No    
Antena/masts at a height more than 3m above highest point of a building (if attached to a building)    Yes    Antena/masts at a height more than 8m above the ground (if not attached to a building)    Yes    

Top of PageTop
 

   
Comments:

Please note Council is unable to reply to feedback supplied here.

Was this information useful?


 

This is the official web site of Hindmarsh Shire Council,  ©2017.
PO Box 250,  92 Nelson Street,  Nhill, Victoria   3418
Tel: 03 5391 4444   Fax: 03 5391 1376 
Disclaimer & Copyright | Privacy StatementAbout this Site | info@hindmarsh.vic.gov.au
Larger text | Remove Images | Save Settings

Developed by AusSoft Solutions