To use B Pay, contact your participating bank, credit union or building society and make your payment directly from your cheque, savings or credit account. Make sure you quote the Biller Code and Customer Reference number located on the front of the rates notice.
A State Government Fire Services Levy is collected through your council rates. Council does not retain this money. It is remitted to the State Revenue Office on a quarterly basis.
To use B Pay, contact your participating bank, credit union or building society and make your payment directly from your cheque, savings or credit account. Make sure you quote the Biller Code and Customer Reference number located on the front of the outstanding account notice.
Rates are a financial contribution made by each Hindmarsh property owner towards the cost of maintaining our Shire’s infrastructure such as local roads and footpaths, and providing a range of services and facilities to the community.
Council provides more than 100 different services and delivers the building projects our community needs.
Most of Council’s income is generated from rates, which are set by Council as a property-based levy on the valuation of a property. Rates are calculated over the financial year from 1 July to 30 June.
Through our annual budget process Council calculates how much income we will need to run the Shire and provide essential services and facilities in the year ahead.
This amount is then divided by the total Capital Improved Value (CIV) of all properties in the municipality, providing a factor known as the rate in the dollar. The rate in the dollar is then used to calculate each individual property’s annual rate charge.
All properties attract a municipal charge which helps pay for Council's governance and administration.
A valuation of every property in the municipality is undertaken every two years by an external third-party, in accordance with guidelines issued by the Victorian Valuer-General and relevant legislation. Any changes to the property value will then be reflected in the rate bill. Properties with a higher market value will attract higher rates than those with lesser value.
If you have an objection to your property valuation, you are able to lodge an objection.
Objections can only be made within 60 days after receiving the first installment assessment notice. Your objection is then referred to our contract valuer who will re-value the property. Valuations are undertaken every two years and the current valuations are a reflection of the market as at the latest revaluation.
If you are experiencing difficulty paying your rates and charges by the due instalment dates, please contact our rates department on 53914444 to arrange a payment plan.
If you hold a Pensioner Concession Card issued by Centrelink or the Department of Veterans’ Affairs you may be eligible to a rate rebate on your principal place of residence.
To be eligible for this concession you will need to complete an application form at one of our Customer Service Centres and show your relevant concession card. Applications to claim a pensioner rebate can be made at any time during the year. This is a rebate provided by Department of Human Services and is subject to strict guidelines. Click here for more information on the Department of Human Services municipal rates concession.
On rates notices you may find charges relating to garbage collection.
Every urban property in the Shire attracts a compulsory garbage collection charge. Rural properties are charged if the property is located on the designated rural collection route and owner’s opt to use the service.
This charge covers the collection of garbage and recyclables from your property as well as the disposal, sorting and recycling of waste as applicable. This charge also funds the provision of waste and recycling infrastructure, including future rehabilitation of landfill sites.
View our waste collection page