CHANGES TO COUNCIL SERVICES:

The following locations will close to the public from 4pm, Thursday 19 March 2020.  Services will still be available on-line and by phone as outlined below:

  • Customer Service Centre – Nhill
  • Customer Service Centre/ Library – Dimboola
  • Customer Service Centre – Jeparit
  • Customer Service Centre - Rainbow

The community can still make contact with our Customer Service Team via the following methods:

Phone:     Customer Service team – 03 5391 4444 (Monday to Friday between 9:30am and 3:30pm)

Email:       info@hindmarsh.vic.gov.au

Online:     Faults can be reported via our Report an Issue page on our website www.hindmarsh.vic.gov.au/report-an-issue.

From Tuesday 2 June 2020, appointments may be made between the hours of 10am to 12noon and 2pm to 3pm, Tuesdays, Wednesdays and Thursdays. Appointments can only be made for services that cannot be otherwise resolved by telephone or online, and must be made in advance by calling 03 5391 4444.

Customers requiring urgent face-to-face communication (including payments), can phone 03 5391 4444 and a staff member will discuss whether an appointment should be made. It is important to note that face-to-face customer service will not be provided unless the matter is urgent and an appointment has been made.

The following services will remain operational, but will be reviewed as the situation changes:

  • Meals on Wheels
  • Home and Community Care
  • Waste Collection
  • Transfer Stations

Closures will remain in place until further notice, as Council continues to monitor the situation and work closely with State Government departments.

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COVID-19 COMMUNITY UPDATE

The council customer service centres will be closed to the public and the telephone operating system will be operational between the hours of 9:30am and 3.30pm from Monday to Friday effective 26 May 2020 until further notice.

From Tuesday 2 June 2020, appointments may be made between the hours of 10am to 12noon and 2pm to 3pm, Tuesdays, Wednesdays and Thursdays. Appointments can only be made for services that cannot be otherwise resolved by telephone or online and must be made in advance.

See more council services changes or information about COVID-19