Customer Services

Our friendly customer service staff are here to provide you with a large range of services including but not limited to:

  • Animal registrations
  • Account/Rates payments
  • Disabled parking permits
  • Local Laws permits
  • Cinema ticket sales
  • Customer Action Request submissions (roads, footpaths and trees)
  • VicRoads agency services

Hindmarsh Shire Council is your local VicRoads agency. Services provided include:

  • Licence renewals
  • Learner permit tests
  • Machinery packs
  • Light trailer registrations (under 750kg)
  • Issuing of national driver work diaries
  • Removal of defect notices that require a road worthy certificate
  • Sale of VicRoads publications
  • Issue of transfer of registration forms

For more information on VicRoads visit

To change your licence address click here

Our Customer Service Centres


92 Nelson Street, Nhill
Ph: (03) 5391 4444

Hours: Monday – Friday 9am – 5pm


101 Lloyd Street, Dimboola
Ph: (03) 5391 4452

Tuesday 1:30pm – 5:30pm
Wednesday 3:30pm – 5:30pm
Thursday 10am – 5:30pm
Friday 10am – 6pm
Saturday 9:30am – Midday


10 Roy Street, Jeparit
Ph: (03) 5391 4450

Monday 8:30am – 5pm
Wednesday 1:30pm – 5pm


Federal Street, Rainbow
Ph: (03) 5391 4451

Wednesday 8:30am – 12:30pm
Friday 8:30am – 5pm


With the easing of COVID-19 pandemic restrictions, Hindmarsh Shire customer service centres and libraries will gradually reopen to the public.

From Wednesday 17 June 2020, the telephone operating system will be operational between the hours of 9:00am and 5:00pm from Monday to Friday.

From Monday 22 June 2020, the Nhill customer service centre will be open for appointments only between the hours 9am - 12noon and 2pm - 4pm Monday to Friday.

Jeparit and Rainbow customer services centres and the new Hindmarsh Shire Libraries service in Nhill, Jeparit, and Rainbow will be reviewed on a regular basis, with the aim to open mid-late July subject to COVID-19 pandemic restrictions.

Dimboola customer service and library will be reviewed on a regular basis, with the aim to open mid-late July subject to completion of the current building works and COVID-19 pandemic restrictions.

See more council services changes or information about COVID-19