Report an Issue

What would you like to report?

There are several ways to report an issue, you can either:

  • Fill in the relevant online form by choosing from the options listed below
  • Phone our customer service team on 03 5391 4444; or
  • Email us on


Customer Action Request

Need to report something about a Council road, street, drain, footpath, nature strip, bridge, tree or something similar that needs maintenace work?

Unsure if it’s a VicRoads road or Council Road? Check on our infrastructure services page.

Please click > Customer Action Request

Local Laws Request

Have a traffic matter, animal/s, litter or local law issue to report?

Please click > Local Laws Request

Environmental Health Request

Including foodborne illness and unsafe food, dust, noise, smoke and odour issues, mosquitoes and other pest or any other general health complaint?

Please click > Environmental Health Request

Building Investigation Request

Report an issue relating to a Council building or building hazard on private property that Council needs to investigate.

Please click > Building Investigation Request

Complaints Handling Procedure

If you are not satisfied with a decision that's been made by Council or Council staff, please follow the Complaints Handling Procedure to escalate your concern.

Please click > Complaints Handling Procedure



With the easing of COVID-19 pandemic restrictions, Hindmarsh Shire customer service centres and libraries will gradually reopen to the public.

From Wednesday 17 June 2020, the telephone operating system will be operational between the hours of 9:00am and 5:00pm from Monday to Friday.

From Monday 22 June 2020, the Nhill customer service centre will be open for appointments only between the hours 9am - 12noon and 2pm - 4pm Monday to Friday.

Jeparit and Rainbow customer services centres and the new Hindmarsh Shire Libraries service in Nhill, Jeparit, and Rainbow will be reviewed on a regular basis, with the aim to open mid-late July subject to COVID-19 pandemic restrictions.

Dimboola customer service and library will be reviewed on a regular basis, with the aim to open mid-late July subject to completion of the current building works and COVID-19 pandemic restrictions.

See more council services changes or information about COVID-19