SOCIAL MEDIA GUIDELINES AND MODERATION

Hindmarsh Shire Council administers social media accounts across Facebook and Instagram as part of a suite of communications tools used to engage with the community, respond to enquiries, provide updates on Council-related matters, and promote Council initiatives.

Council social media administrators generally monitor all accounts during business hours which are 8:30am – 5:00pm Monday to Friday.

Purpose

The purpose of these guidelines is to present a clear and transparent direction on how Hindmarsh Shire Council monitors the comments and interactions on all of Council’s Social Media pages.

Moderation

Comments are welcome, however, Council will moderate comments in order to ensure channels are friendly and welcoming for all visitors.

Social media posts and comments must adhere to that platforms’ own community guidelines, user agreements and policies.

Council reserves the right to remove or otherwise hide posts and comments on our social media channels if they contain:

  • vulgar, violent, obscene, hurtful, abusive, derogatory, offensive, threatening or indecent language or images;
  • discrimination on the basis of race, gender, religion, age, nationality, sexuality or
    disability;
  • insults, threats or harassment of other users;
  • misleading information or off-topic discussion;
  • comments or posts that are defamatory towards any person or organisation or
    infringe any person or organisation’s copyright or intellectual property rights;
  • comments that violate another individual’s privacy, or breaches copyright laws;
  • any discussion or promotion of behaviour that is unlawful;
  • spam, advertising, offensive statements, inaccurate information, foul language or
    unconstructive criticism of Council or any of its activities;
  • repetitive or duplicated comments.

Violation of the above will lead to moderation and the potential removal of your comment.

During caretaker periods ahead of local, state or federal elections, Council will not respond to any political comments and maintains the right to remove any message of a political nature.

Council reserves the right to turn comments off on any of its posts across Social Media platforms. In this instance, Council may include contact details for the community to direct their queries and questions to, for example, via email to info@hindmarsh.vic.gov.au or via phone to Hindmarsh Shire Council on 03 5391 4444.

COMMUNITY UPDATES

ACCESSING COUNCIL FACILITIES - VACCINATION REQUIREMENTS

In line with Victorian Government requirements, community members need to show proof of double vaccination to access Councils community facilities including swimming pools, Nhill Memorial Community Centre, community halls and Hindmarsh Shire Libraries in Dimboola, Jeparit, Nhill and Rainbow. You can do this via the Services Victoria app or with a printed Vaccination Certificate and photo ID.

Click and collect services are available at our libraries, along with e-books, e-audiobooks and e-magazines. Telephone your local Hindmarsh Shire Libraries branch to organise click and collect.

Council’s Customer Service Centre in Nhill does not require customers to be double vaccinated. Community members needing access to customer services in person, can attend the Nhill Customer Service Centre at 92 Nelson Street, Nhill. Online services are available on our website or telephone 03 5391 4444 for assistance over the telephone.

Updated 14/12/2021