CONTACT US


Let our Customer Service team assist you with your Council enquiries.

IN PERSON

Hindmarsh Shire Council operates four Customer Services Centres across the Shire to meet the needs of each community.

NHILL CUSTOMER SERVICE CENTRE

Hours:
Monday – Friday 9:00am – 5:00pm
Located:
92 Nelson Street, Nhill
Ph: (03) 5391 4444
Fax: (03) 5391 1376

DIMBOOLA LIBRARY AND CUSTOMER SERVICE CENTRE

Hours:
Tuesday 9.00am - 12:00pm & 2:00pm – 5:00pm
Wednesday 2:00pm – 6:00pm
Thursday 9:00am – 12:00pm & 2:00pm - 5:00pm
Friday 9.00am - 12.00pm & 2:00pm – 5.00pm
Located:
101 Lloyd Street, Dimboola
Ph: (03) 5391 4452


JEPARIT LIBRARY AND CUSTOMER SERVICE CENTRE

Hours:
Monday 9:00am - 12:00pm & 1:00pm – 5:00pm
Wednesday 9:00am – 12:00pm
Located:
10 Roy Street, Jeparit
Ph: (03) 5391 4450
Fax: (03) 5397 2263

RAINBOW LIBRARY AND CUSTOMER SERVICE CENTRE

Hours:
Wednesday 2:00pm – 5:00pm
Friday 9:00am - 12:00pm & 1:00pm - 5:00pm
Located:
Federal Street, Rainbow
Ph: (03) 5391 4451
Fax: (03) 5395 1436

ONLINE

General email enquiries can be sent to info@hindmarsh.vic.gov.au
Submit a request on our website go to report an issue page
Chat to us on Facebook


BY MAIL

Hindmarsh Shire Council
PO BOX 250
NHILL VIC 3418


LANGUAGES OTHER THAN ENGLISH

If you need help and speak a language other than English call the Translating and Interpreting Service (TIS) on 131 450.

Deaf, hearing or speech impairment
If you are deaf or have a hearing or speech impairment, you can call the Council through the National Relay Service (NRS):
TTY users can phone 133677 then ask for 03 9599 4444
Speak & Listen (speech-to-speech) users can phone 1300 555 727 then ask for 03 9599 4444
Internet Relay users can connect to the NRS then ask for 03 9599 4444


CUSTOMER SERVICES

Our friendly customer service service staff are here to provide you with a large range of services including, but not limited to:

  • Animal registrations
  • Account/Rates payments
  • Disabled parking permits
  • Local Laws permits
  • Cinema ticket sales
  • Customer Action Request submissions (roads, footpaths and trees)
  • VicRoads agency services

Hindmarsh Shire Council is your local VicRoads agency. Services provided include:

  • Licence renewals
  • Learner permit tests
  • Machinery packs
  • Light trailer registrations (under 750kg)
  • Issuing of national driver work diaries
  • Removal of defect notices that require a road worthy certificate
  • Sale of VicRoads publications
  • Issue of transfer of registration forms

For more information on VicRoads visit www.vicroads.vic.gov.au

To change your licence address click here

COVID-19 COMMUNITY UPDATE

ACCESSING COUNCIL FACILITIES - VACCINATION REQUIREMENTS

In line with Victorian Government requirements, as of 6pm Friday 29 October 2021, community members will need to show proof of double vaccination to access Councils community facilities including swimming pools, Nhill Memorial Community Centre, community halls and Hindmarsh Shire Libraries in Dimboola, Jeparit, Nhill and Rainbow. You can do this via the Services Victoria app or with a printed Vaccination Certificate and photo ID.
 
Children under 16, or those with an approved medical exemption, will still be able to access services.
To assist our community who are unable to access library services, in person, click and collect services are available along with e-books, e-audiobooks and e-magazines. Telephone your local Hindmarsh Shire Libraries branch to organise click and collect.
 
At this stage, Council’s Customer Service Centre in Nhill does not require customers to be double vaccinated. Community members needing access to customer services in person, can attend the Nhill Customer Service Centre at 92 Nelson Street, Nhill. Online services are available on our website or telephone 03 5391 4444 for assistance over the telephone.

Updated 3/11/2021