Hindmarsh Receives Community Satisfaction Survey Results

Published on 25 June 2026

Hindmarsh Shire Council has received results from the 2026 Community Satisfaction Survey, and thanks all members of our community who took the time to share their feedback.

Hindmarsh Shire Council Mayor, Cr Ron Ismay, said “the Community Satisfaction Survey forms part of the picture of how we identify areas for improvement and track progress over time. We also look at other input like complaints, service requests, in person consultations and the feedback received from community members who take the time to tell us when we’re doing something well – everyone’s experience matters.”

Hindmarsh Shire Council has recorded continued improvement in its overall performance, with community satisfaction increasing to one of the highest levels achieved in recent years. While the improvement is modest, it builds on a positive trend over the past three years and reflects steady progress across most of Council’s service areas.

Council performs in line with, or above, state-wide and small rural council averages in most areas, highlighting strong service delivery across the organisation. Customer service and waste management remain among Council’s strongest areas, although recent results indicate a decline in perceptions of waste management that will be a focus for improvement.

Over the next 12 months, Council will prioritise strengthening community consultation and engagement, as well as ensuring decision-making continues to reflect the interests of the community. Targeted efforts will be directed towards improving perceptions in the West Ward, where results were lower compared to other areas.

Cr Ismay said, “this survey helps us identify areas for improvement, and we’ll be working with our West Ward residents to advocate for betting funding and attention for local Department of Transport managed roads and address their concerns."

Council remains committed to building on its current performance, maintaining its strengths, and addressing areas for improvement to better serve the Hindmarsh community.

The survey is conducted annually as part of a mandatory statewide assessment of community satisfaction across councils. Results can be found here.

Monica Revell
Chief Executive Officer