MyCity Terms and Conditions

MyCity Terms and Conditions

MyCity is a community directory platform designed to connect residents with local groups, clubs, businesses and community services. Offered by Hindmarsh Shire Council, this service includes a free directory listing for businesses, community groups and local organisations and the opportunity to promote events.

These Terms and Conditions apply to organisations and groups wishing to:

  • Create and maintain a Community Directory listing
  • Create and maintain a Business Directory listing
  • Submit an event for promotion on Council’s website (crossing over into Council’s newsletters and social media)

By submitting a listing or event, you agree to comply with these Terms and Conditions.

Eligibility for Business Directory Listings

To be eligible, your business must meet the following requirements:

  • Must operate or provide services within the Hindmarsh Shire municipality.
  • Must demonstrate they are operating legally with all required licenses, permits and registrations in place.

Council reserves the right to remove a business listing at any time e.g. due to illegal activities or lapse of required permits. 

Eligibility for Community Directory Listings

To be eligible, your organisation or community group must meet the following requirements:

  • Operate within or near the Hindmarsh Shire municipality.
  • Be a community-based group or a not-for-profit organisation.

Ineligible Community Directory listing content includes:

  • Personal messages (e.g., birthdays, weddings, private functions).
  • Promotions unrelated to the local municipality.

Eligibility for Event Promotion Requests

To be eligible, your event must meet the following requirements:

  • Events must be held within Hindmarsh Shire municipality or directly benefit the Hindmarsh Shire community.
  • Events must align with Council’s role in supporting an informed, engaged, and inclusive community, built on fairness, respect and accountability.
  • Conditional event permits or approval from Council’s regulatory services team must be received prior to event going live on the website (if permits required).

Ineligible event promotion content includes:

  • Personal messages (e.g., birthdays, weddings, private functions).
  • Promotions unrelated to the local municipality.

All listings are subject to final approval by Council staff. 

Council may, at its discretion, choose to not publish or advertise businesses, community groups or events that relate to political advocacy or publicly contentious issues, or that may be considered to contain explicit, inappropriate or contentious content. 

Whilst we understand the importance of robust social and political debate, we must also consider and/or take action to prevent harassment, vilification of any person/people and to not permit content that may cause distress on our platforms.

Submission Process 

All submissions must be made via a 'MyCity' account.

  • Organisations are encouraged to register with a generic organisational email address (not a personal address).
  • Once logged in, organisations can submit:
    • A Community Directory listing
    • A Business Directory listing
    • An event listing for the Council website
  • Each submission requires completing the relevant online form and providing accurate details.
  • Council staff will review each submission before it is published or displayed.
  • Processing may take up to 7 business days.
  • You will receive a confirmation notification email from Council once your listing has been approved and/or will be notified if your listing has been declined.

Responsibilities of Organisations
  • Organisations are responsible for ensuring their information is accurate, up-to-date, and suitable for public use.
  • Community Directory listings must be reviewed regularly by the organisation. Council will send automated review reminders every 12 months.
  • If an account is suspected of being compromised, the organisation must reset the password and notify Council immediately.

Privacy
  • Information provided in listings or event submissions will be made publicly available on Council’s website, and may be included in Council’s newsletters and on Council’s Facebook page.
  • By submitting information, you confirm that the content is suitable for public access, copying, and download.
  • Council handles personal information in accordance with the Privacy and Data Protection Act 2014 and Council’s Privacy and Data Protection Policy.
  • Information will be recorded in Council databases and made available to relevant staff as needed.

Liability and Indemnity
  • Council accepts no liability for errors, delays, technical outages, or failures to display content on the Community/Business Directories and website.
  • The submitting organisation indemnifies Council against all claims, actions, suits, liabilities, costs, and expenses arising from their listing or event promotion.
  • Council reserve the right to refuse images of children.

Changes and Updates
  • Council may modify, suspend, or discontinue any of these services at any time.
  • These Terms and Conditions may be updated periodically. The most recent version will always be published on Council’s website.
  • Significant changes will be highlighted in the updated version, in line with legal requirements.  

What happens with your information?

Information requested on this form is required by Hindmarsh Shire Council in order to process your application.

We will handle any personal information you provide on this form in accordance with the Privacy and Data Protection Act 2014. We record this information on our customer databases and make it available to relevant Council staff in line with our Privacy Statement.

VISIT 'MY CITY' PORTAL

Back to top