Community Satisfaction Survey Results Released
Published on 04 July 2022
The annual Community Satisfaction Survey results for Hindmarsh Shire Council have been released. 2021/2022 was the first time the survey was completed on a quarterly basis, previous surveys have been conducted annually during March and April.
Results from the survey showed Council’s three areas where performance is significantly higher than other small Victoria rural councils are Waste Management, Appearance of public areas and Local streets and footpaths.
Hindmarsh Shire scored equal or higher than the average of all small Victorian rural councils in 14 areas being overall performance, value for money, customer service, appearance of public areas, waste management, elderly support services, recreational facilities, enforcement of local laws, local streets and footpaths, community decisions, sealed local roads, lobbying, slashing and weed control, and unsealed roads.
Of those surveyed three in five households (60%) had contact with Council during the 12 months, with contact rates significantly higher among residents aged 50 to 64 years.
Hindmarsh Shire Council Mayor, Cr Melanie Albrecht said “Thank you to all those community members that took the time to participate in the satisfaction survey results. The results provide important insight into where Council is meeting or exceeding community expectations and where Council have an opportunity to improve community satisfaction.”
Mayor Albrecht added “Council will continue to advocate for funding from state and federal Governments for programs such as roads, business development and tourism.”
You can view the 2022 Community Satisfaction Survey results on Council’s website at www.hindmarsh.vic.gov.au/policies-plans-and-procedures.
For more information, please contact Monica Revell, Director Corporate & Community Services, on 03 5391 4444.
Chief Executive Officer