COUNCIL RESOURCES

Customer Service Charter | Community Satisfaction Survey | Council Plan and Budgets | Community and Economic Development Plans | Annual Reports | Governance | Environmental HealthLocal Laws | GuidelinesPolicies | Worksafe

See listed below a range of resources available for you, please click to open document.

CUSTOMER SERVICE CHARTER

Customer Service Charter (2021)

COMMUNITY SATISFACTION SURVEY

2020 Hindmarsh Shire Council Community Satisfaction Survey Results

2019 Hindmarsh Shire Council Community Satisfaction Survey Results

2018 Hindmarsh Shire Council Community Satisfaction Survey Results

2017 Hindmarsh Shire Council Community Satisfaction Survey Results


COUNCIL PLAN AND BUDGETS

2021-2025 Council Plan Action Plan Update Quarter 1

2021-2031 Long Term Financial Plan (adopted 20 October 2021)

2021-2025 Council Plan and Community Vision 2040 (adopted 22 September 2021)

2021/2022 Council Budget (adopted 23 June 2021)

2017-2021 Council Plan (amended and adopted 24 June 2020)

2020/2021 Council Budget (adopted 24 June 2020)

2019/2020 Council Budget (adopted 26 June 2019)

2017/2021 Council Plan(amended and adopted 27 June 2019)

2018/2019 Council Budget (adopted 27 June 2018)

2017/2021 Council Plan (amended and adopted 27 June 2018)

2017/2018 Council Budget

2017/2021 Council Plan

2016/2017 Council Budget

2013/2017 Council Plan


COMMUNITY AND ECONOMIC DEVELOPMENT PLANS

Karen Community Plan 2017-2021 - English

Karen Community Plan 2017-2021 - Karen

Hindmarsh Sport and Recreation Strategy 2016

Dimboola Community Precinct Plan 2016

Jeparit Community Plan 2016-2019

Rainbow Community Plan 2016-2019

Nhill Community Precinct Plan 2016

Economic Development Strategy 2015 - 2020

2014 Karen Community Plan - English

2014 Karen Community Plan - Karen 

Climate Change Adaptation Strategy 2012

Nhill Aerodrome Master Plan 2019


ANNUAL REPORTS

2020/21 Annual Report

2019/20 Annual Report

2018/19 Annual Report

2017/18 Annual Report

2016/17 Annual Report

2015/16 Annual Report

2014/15 Annual Report

2013/14 Annual Report

2012/13 Annual Report

2011/12 Annual Report

2010/11 Annual Report

2009/10 Annual Report

2008/09 Annual Report

2007/08 Annual Report


GOVERNANCE

       See Governance and Transparency page.


ENVIRONMENTAL HEALTH

Food Safety Management Policy

Food Sampling Procedure

Assessment of Food Premises Procedure

A Guide to dealing with Residential Noise

For more information on noise complaints, visit the Enivornmental Protection Authority Victoria website here.


LOCAL LAWS

Domestic Animal Management Plan 2021-2025 (adopted 22 September 2021)

Hindmarsh Governance Local Law (adopted 13 May 2021)

Hindmarsh Municipal Local Law (adopted 13 May 2021)

Domestic Animal Management Plan 2017-2021

Domestic Animal Management Plan 2013-2017

Dog Attack Procedure 2019


GUIDELINES

Commercial Business Promotion on Social Media for Visit Hindmarsh


POLICIES

Procurement Policy (updated August 2021)

Dealing with Difficult and Vexatious Customers Policy

Community Engagement Policy

Council Gifts and Hospitality Policy

Financial Hardship Policy

Media Policy

Public Interest Disclosure Policy

Public Arts Policy 2018

Privacy Policy 2017


WORKSAFE

WorkSafe Claims Manual


 

COVID-19 COMMUNITY UPDATE

ACCESSING COUNCIL FACILITIES - VACCINATION REQUIREMENTS

In line with Victorian Government requirements, as of 6pm Friday 29 October 2021, community members will need to show proof of double vaccination to access Councils community facilities including swimming pools, Nhill Memorial Community Centre, community halls and Hindmarsh Shire Libraries in Dimboola, Jeparit, Nhill and Rainbow. You can do this via the Services Victoria app or with a printed Vaccination Certificate and photo ID.
 
Children under 16, or those with an approved medical exemption, will still be able to access services.
To assist our community who are unable to access library services, in person, click and collect services are available along with e-books, e-audiobooks and e-magazines. Telephone your local Hindmarsh Shire Libraries branch to organise click and collect.
 
At this stage, Council’s Customer Service Centre in Nhill does not require customers to be double vaccinated. Community members needing access to customer services in person, can attend the Nhill Customer Service Centre at 92 Nelson Street, Nhill. Online services are available on our website or telephone 03 5391 4444 for assistance over the telephone.

Updated 3/11/2021